Your month
620
Chargebacks filed against your sales38,000
How it's worked out
First chargebacksSettled sales transactions, previous month
Mastercard divides one month's events by the month before's sales. Network Health computes it the same way inside the app.
What this counts
Mastercard's official rate divides a month's chargebacks by the PREVIOUS month's sales; Riskopus computes a rolling-window estimate, so a status here is an estimate and never official programme standing.
ECM Status
1.63%
Excessive Chargeback Merchant (ECM)
- Ratio 1.63%, threshold 1.50%
- Chargebacks: 620, threshold 100
The bands
Excessive Chargeback Merchant (ECM)1.50%
- Ratio at or above 1.50%
- At least 100 chargebacks
This is where your month lands.
High Excessive Chargeback Merchant (HECM)3.00%
- Ratio at or above 3.00%
- At least 300 chargebacks
This ratio, every day, from your own transactions
Network Health reads your settled sales, fraud reports and disputes, tracks this ratio daily and forecasts where the month ends before it does.