Visa 13.1
Merchandise/services not received
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What the cardholder is claiming
The cardholder took part in the purchase but says the merchant was unwilling or unable to deliver the goods or services. Delivery evidence is the whole case: tracking that shows receipt, access logs for a digital product, or the terms the cardholder agreed to about when delivery was due. 120 calendar days from the transaction processing date.
Defending a 13.1
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.