Visa 13.3
Not as described or defective merchandise/services
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What the cardholder is claiming
The goods or services did not match the description on the receipt or in the offer the cardholder accepted. Visa makes the issuer wait 15 calendar days after the cardholder returns the item or raises the problem before disputing, so a merchant who resolves it quickly prevents the dispute outright. The answer is the description as published, and the record of what was actually supplied.
Other Visa codes
Defending a 13.3
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.