Visa 13.6
Credit not processed
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What the cardholder is claiming
The cardholder was given a credit or a voided receipt that was never processed. The answer is simple when it exists: the refund record, or evidence that the refund policy the cardholder accepted did not entitle them to one. 120 calendar days from the date on the credit receipt.
Other Visa codes
Defending a 13.6
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.