Visa 13.7
Canceled merchandise/services
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What the cardholder is claiming
The cardholder cancelled merchandise or services, or returned them, and the expected refund never arrived. The answer is the cancellation and refund policy the cardholder agreed to, and the record of what was refunded and when. 120 calendar days.
Other Visa codes
Defending a 13.7
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.