American Express C28
Canceled recurring billing
← All reason codes
What the cardholder is claiming
The cardmember says they cancelled a recurring arrangement and were billed anyway. The consent record, the cancellation terms and proof that no cancellation was received before the charge are what answer it.
The record
- Network
- American Express
- Code
- C28
- Category
- Subscription cancelled
- Checked
- 2026-11-06
Defending a C28
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.