American Express C32
Goods/services damaged or defective
← All reason codes
What the cardholder is claiming
The cardmember says the goods or services arrived damaged or defective. Condition evidence at dispatch and the returns handling are what answer it.
The record
- Network
- American Express
- Code
- C32
- Category
- Not as described
- Checked
- 2026-11-06
Defending a C32
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.