American Express C31
Goods/services not as described
← All reason codes
What the cardholder is claiming
The cardmember says what arrived is not what was described. The description as published at the time of purchase, and the record of what was actually supplied, are the case.
The record
- Network
- American Express
- Code
- C31
- Category
- Not as described
- Checked
- 2026-11-06
Defending a C31
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.