American Express F31

EMV liability shift — lost/stolen/non-received

← All reason codes

What the cardholder is claiming

A lost, stolen or never-received card used where the chip was not read. As with F30 the case is how the card was processed.

Defending a F31

Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.