Mastercard 4853
Cardholder dispute (defective / not as described)
← All reason codes
What the cardholder is claiming
The umbrella code for a cardholder's complaint about what they received: goods or services not as described, defective, counterfeit, a credit never processed, a cancelled recurring charge, a transaction that did not complete, and several more. Which sub-condition applies decides the evidence, so the documentation the issuer sends matters more here than with any other code.
The record
- Network
- Mastercard
- Code
- 4853
- Category
- Not as described
- Checked
- 2026-11-06
Other Mastercard codes
- 4834Point-of-interaction error (duplicate / amount)
- 4837No cardholder authorization
- 4841Canceled recurring or digital goods transactions
- 4849Questionable merchant activity
- 4855Goods or services not provided
- 4860Credit not processed
- 4863Cardholder does not recognize — potential fraud
- 4870Chip liability shift
Defending a 4853
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.