Mastercard 4855
Goods or services not provided
← All reason codes
What the cardholder is claiming
The cardholder paid but says the goods or services were never provided. Delivery or fulfilment evidence answers it: tracking showing receipt, access records for a digital product, or the agreed delivery date if it has not yet passed.
Other Mastercard codes
- 4834Point-of-interaction error (duplicate / amount)
- 4837No cardholder authorization
- 4841Canceled recurring or digital goods transactions
- 4849Questionable merchant activity
- 4853Cardholder dispute (defective / not as described)
- 4860Credit not processed
- 4863Cardholder does not recognize — potential fraud
- 4870Chip liability shift
Defending a 4855
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.