Mastercard 4871
Chip liability shift — lost/stolen/never received
← All reason codes
What the cardholder is claiming
The cardholder — or the employer of a corporate cardholder who has left — says the card was lost, stolen or never received and the transaction was not theirs, in a case where the chip was not read. As with 4870, the terminal data is the case.
Other Mastercard codes
- 4834Point-of-interaction error (duplicate / amount)
- 4837No cardholder authorization
- 4841Canceled recurring or digital goods transactions
- 4849Questionable merchant activity
- 4853Cardholder dispute (defective / not as described)
- 4855Goods or services not provided
- 4860Credit not processed
- 4863Cardholder does not recognize — potential fraud
Defending a 4871
Riskopus assembles the evidence this code calls for from your own order, delivery and device data, and files it before the deadline.